Have questions about your new lifesmart product? What should you know before buying a product? We have answers to your most frequently asked questions and more. If you have additional questions, please feel free to contact us for more information.

RECALL NOTICE: LIFEPRO INFRARED HEATERS (LS-IQH-DMICRO AND LS-IQH- MICRO)

Recall Notice

RECALL NOTICE: LIFEPRO INFRARED HEATERS (LS-IQH-DMICRO AND LS-IQH- MICRO)

November 18, 2014

Dear Valued Customer:

At Lifesmart we value the safety and satisfaction of our customers. It is our company’s top priority to produce a safe, reliable and safe product. We understand that you recently you purchased a lifepro LS-IQH-DMICRO or LS-IQH-MICRO infrared heater through one of our on-line retailers. Although we have not received any reports or incidents or injury, we are voluntarily recalling the units manufactured between May 2014 and October 2014, due to a potential safety issue.

For more information about Product Recall please visit http://www.cpsc.gov/en/Recalls/2015/Lifesmart-Recalls-Lifepro-Brand-Portable-Mini-Space-Heaters//.

Why doesn’t the fan speed increase when I change the setting from LOW to HIGH?

This is normal. The heater’s fan speed is not affected by the HI/LO settings. The fan is designed to vent the heat at one soft, comfortable, and energy-efficient speed. What is affected by the HI setting is the heat output. In essence, in the High mode, the heater produces “more” heat, rather than “faster” heat. (Example: 1500 Watts vs. 750 Watts +/-).

Why does my heater’s fan continue to run even after the set temperature is reached or the power is turned off?

This is normal. The heater’s fan will continue to run, even after the heat automatically cycles down. The fan continues to run so that every last bit of heat is blown out of the heat chamber, while allowing the unit to continue filtering your air. Once the internal heat chamber and components cool completely, the fan should then shut off on its own. Our fans’ standard shut-down time is between eight and 30 minutes depending on the model (less, when the power is turned off).

Note: If your room temperature is too close to the “set” temperature, the heat may come back on before the fan shuts off, making it seem as if the fan is on at all times. For this reason, your set temperature should be about five degrees higher than your intended room temperature, so the fan is allowed to actually shut down before the heat comes back on.

I don’t have a grounded outlet; can I use adapters, a two-prong power strip, or remove the ground prong from the cord?

Definitely NOT! If you don’t have a grounded outlet, contact a certified electrician for advice on how to upgrade your home. Removing or altering any part of the heater’s original design or intent (including the power cord) will not only void the warranty, but will make you liable for any unexpected or hazardous results. Two to three-prong adapters are not suggested, as we have seen unwarranted results from the use of these on our heaters. If you decide to do it anyway, please be aware that, not only are you prone to voiding your warranty, but you may also risk fire, damage to property, or injury of which you will be liable.

Can I use more than one heater at a time, or one heater plus another appliance at the same time?

Yes. But make sure they are not plugged into the same circuit. Heaters are considered appliances and since each of our heaters technically draws anywhere between 10 and 14 amps on its own, each heater requires its own minimum 15 amp circuit with no other items plugged into that circuit.

Important note: Do not confuse a “circuit” with an “outlet.” An “outlet” is just the plug on the wall. “Circuit” refers to a series of connections between the walls that is controlled by one circuit breaker at your breaker panel. One circuit alone can be connected to several wall outlets, some lighting, or even in-home entertainment systems. Plugging other items into the same circuit will risk tripping breakers, fire, damage to property, or injury may result if requirements are not met. If you’re unsure whether your circuit meets these requirements, verify with a certified electrician prior to installing or committing to our product.

 

My home is not insulated very well and I live in a structure that exceeds the square footage indicated. Will an infrared heater help me? Can I use the heater to heat multiple rooms at the same time? Will I be able to use the heater in a basement or garage?

The answer to these questions is the same. Yes. You will be able to use an infrared heater, but keep in mind that rooms/structures with open floor plans, minimal insulation, adjacent rooms, or high ceilings will not retain the heat as efficiently, and may not feel pronounced heat changes. Also, the heater will stay on longer (delays the “off” cycle), and may increase your electric costs. If you do use your heater in a garage or basement, the moisture levels must be very low and they must have dedicated circuits (15 amps minimum) with no GFCI outlets. If you’re unsure what a GFCI outlet is, contact a certified electrician.

Once I plug the unit in and turn it on, how long will it take to heat my room?

Typically heat time will vary. Keep in mind that with any type of heating process, there are many variables including location in the home, floor plan and size of the room, how well the room is insulated, how many doors/windows, how much bare concrete (acts as a heat sink with any type of heating), the opening and closing of an exterior door, long hallways, high ceilings, etc. Customers with smaller rooms experience quick heat changes while those with larger and open floor plans can expect up to 24 hours for heat changes.

What is the life expectancy for the heating elements? Can the heating elements be replaced?

The life expectancy of the heating elements is typically 25,000 hours. Heating elements may be replaced by obtaining parts from lifesmart corp, although it is not recommended, unless you are a certified heater technician or authorized by lifesmart corp.

Note: If you feel that the elements are definitely faulty right out of the box, contact lifesmart corp technical support first (for troubleshooting). Contact your place of purchase second.

Can my heater really save on my energy bill? What are my operating costs?

Definitely, yes – If the heater is used as it is intended (as supplement or assisted heat), it should cycle on and off, allowing it to heat a total of approximately eight out of the 24 hours of the day. The costs will increase if it’s used as the single source of heat, since the “on” cycle will run longer.

TO DETERMINE THE COST OF THIS OR ANY 1500 WATT APPLIANCE, USE THIS FORMULA (SINCE 1500 WATTS = 1.5 KW) USE “1.5” X “(THE COST OF EACH KW HOUR ON YOUR BILL)” = “THE COST PER HOUR OF OPERATION.”

cost-equation

EXAMPLE: TO CALCULATE PER HOUR: TAKE 1.5 X .10¢ (COST PER KWH) = .15¢ PER EVERY HOUR YOU USE THE HEATER. EXAMPLE: TO CALCULATE PER DAY: TAKE .15¢ (COST PER KWH) X 8 (AVERAGE USE PER DAY IF USED PROPERLY) = $1.20 PER DAY.

If my heater runs on approximately 1500 watts, how many BTUs is that? Is that a lot of heat?

At 1500 watts, your heater will use approximately 5100+/- BTUs. Compared to your home furnace, 5100 BTUs is a very small amount of heat. It may take several minutes, to several hours to heat your area, depending on various factors. Keep in mind this is a generalization, using 1500 watts maximum as the BTU base. Safety standardization organizations require each owner’s manual to have general guidelines as far as BTU coverage.

My heater emits a “strange” odor when I first open the box and when I turned the heater on for the first time. Why is this?

These are both normal because our heaters are treated with a special heat safe, resistant coating. This odor will sometimes be present when the box is opened, and may be compared to a heaters version of “new car smell.” When exposed to heat, the coating may produce an odor during the first few hours of heat element operation, but will dissipate after the break-in period. If you are sensitive to odors, you may want to pre-burn the unit in a vented room until the initial odor dissipates.

What should I do if I receive my heater damaged after shipping?

Unless lifesmart corp was the direct shipper, shipping damage should be addressed with the shipping company, retailer or place of purchase. Lifesmart corp technical support is not authorized to give replacements or refunds and cannot replace cosmetic parts that were damaged in shipping. The best way to handle this issue would be to contact the company from which you originally purchased the product.

Why do quartz infrared heaters cost more than a space heater?

The higher cost is due to the higher performance. An infrared heater is a zoned furnace that uses a miniature heat chamber, infrared heating coils, a solid-state electronic control system, dual high and low limit switches to regulate temperature and air flow. Infrared heaters concentrate on heating people, pets, and objects before heating the actual air, without changing air moisture levels. A standard space heater only has the capacity to heat the air in the room, a less efficient alternative, and changes moisture levels in the air.

Economically, how do infrared heaters compare to other forms of heating systems?

Infrared heaters are the most economical way to heat an area. On average, infrared heaters use 35% less energy than conventional electric furnace, baseboard, and fuel-based heating systems.

Are infrared heating systems safe?

Absolutely – Our infrared heaters have no flame or fumes. Instead they use clean infrared heating elements to provide the energy. Extensive ETL-US testing has verified the safety of the lifesmart corp line of infrared heaters.

 

Where are infrared heaters used most often?

You can use your lifesmart corp infrared heater in all cold or uncomfortable areas in your home including finished basements, a back bedroom, an office down the hall, etc. It can also be used as an energy-saving source of comfortable heat when used as a supplement for other heat sources in your home.

Where is the remote control and users’ manual?

Double check the box, sometimes the remote control or users’ manual can fall down under the packing. If you lost, or can’t find your manual, you can download a new one on our website.

Why is the power light blinking? Is that normal?

Yes, while in use the unit’s power light normally blinks in both standby and heating modes depending on your specific model.

Why isn’t my unit heating?

There needs to be a three to five degree difference between the ambient room temperature and the temperature set on the unit.

How do I turn on the unit?

Most units are equipped with a master power switch on the back. Turn your unit around and look to see if it has this feature. If so, flip it to an illuminated position.

 

How do I make sure my warranty is registered?

Per your owner’s manual, the heater comes with an automatic limited manufacturer’s warranty at the time of purchase (assuming the heater is purchased from an authorized dealer and that you are the original purchaser—verification may be required). Your receipt is considered your proof of purchase. Keep it in a safe place. As long as it is legible, a copy may be used for any future warranty claims. To verify your warranty registration, contact us or visit the warranty and tech support section of our website.

Share this product